On July 15, Ms. Yan, who lives in Zhengcheng Town, Pingyi County, bought a suitcase worth 390 yuan in a supermarket in the county. On July 18, when Ms. Yan was using the suitcase, there were some quality problems, such as cracks in the handle and bad zipper. Later, Ms. Yan went to the counter and asked for a refund. After looking at the suitcase, the waiter thought that it was not a quality problem, it was a man-made damage. She did not agree to refund. The two sides failed to coordinate. Helpless, Ms. Yan to Pingyi County Industrial and commercial bureau complaints。
It is understood that after receiving the complaint, Pingyi County Industrial and commercial law enforcement officers immediately launched an investigation, and found that the supermarket women's bag counter had the same style of suitcase purchased by consumers, neither the name of the manufacturer nor the address, nor did the dealer provide purchase invoice and product qualification certificate. According to the law of the people's Republic of China on the protection of consumers' rights and interests, the industrial and commercial personnel think that the operators can not provide their own evidence of no fault and should ensure the quality of their suitcases. If the property of consumers is damaged due to quality problems, consumers have the right to claim compensation from the operators. After mediation, the operator agreed to return the purchase price of 390 yuan and make an apology。
Pingyi County Bureau of industry and Commerce reminds the majority of consumers to buy suitcases: first, to have legal procedures to buy business units. Second, don't just look at good-looking, strange style of goods, to buy signs, complete procedures of goods. Third, we must ask for the purchase invoice and fill in the commodity specifications and models. Fourth, if quality problems are found, they should be complained and appealed to the consumer association or industrial and Commercial Department of the place where the operator is located, so as to recover the losses in time。
